Notice bibliographique
- Notice
Type(s) de contenu et mode(s) de consultation : Texte noté : électronique
Auteur(s) : Phillips, Jack J. (1945-....)
Titre(s) : Maximizing the value of consulting [Texte électronique] : a guide for internal and external consultants / Jack J. Phillips, William D. Trotter, and Patricia Pulliam Phillips
Publication : Hoboken : Wiley, 2015
Description matérielle : 1 online resource
Note(s) : Includes bibliographical references and index. - Print version record and CIP data provided by publisher.
"Provide organized, efficient, relevant consulting with lasting value Maximizing the
Value of Consulting is an indispensable, practical guide for managing, measuring,
and delivering the results that make internal and external consulting a lasting value
to clients and the company. Sponsored by the ROI Institute and the Association of
Internal Management Consultants, this book provides a roadmap to relevance for consultants
operating in the increasingly fast-paced, changing, dynamic environment. Readers will
learn how to use resources properly and manage the investment efficiently, while truly
connecting to the business, securing appropriate levels of commitment, and providing
adequate levels of support. Detailed coverage includes guidance toward calculating
the value of consulting in terms that executives understand, including business impact
and ROI, and using the appropriate tools to show how things are working throughout
the process. Whether organizations are using internal or external consultants, or
both, consultants can provide better value to the company. Consultants are needed
to provide advice, support, and insight into the processes undertaken to improve the
business, and integrate the input of different functional units into a more streamlined
strategy. This book is designed to help consultants provide the utmost value to clients
by maximizing organization, efficiency, and ultimately, ROI. Manage for value with
better organization and cost control Set objectives at multiple levels to deliver
useful results Measure implementation, impact, ROI, and intangibles Use final results
to drive appropriate actions, creating lasting value The skyrocketing need for internal
and external consultants will continue, in almost every functional area ranging from
HR and technology, to auditing and risk management. Maximizing the Value of Consulting
provides a manual for relevant, value-driven consulting, with world-renowned expert
insight"
Autre(s) auteur(s) : Trotter, William Dow. Fonction indéterminée
Phillips, Patricia Pulliam. Fonction indéterminée
Sujet(s) : Consultants
Sociétés de conseil -- Gestion
Indice(s) Dewey :
001 (23e éd.) = Le savoir
Identifiants, prix et caractéristiques : ISBN 9781119154846
Identifiant de la notice : ark:/12148/cb44656271m
Notice n° :
FRBNF44656271
(notice reprise d'un réservoir extérieur)
Table des matières : Cover; Table of Contents; Title Page; Copyright; Dedication; About the Authors; Jack
J. Phillips, PhD; Patti P. Phillips, PhD; William D. Trotter, PhD; Acknowledgments;
Preface; The Dilemma; The Foundation; The Flow; Chapter 1: The Role and Importance
of Internal and External Consulting; Trends in Internal and External Consulting; Key
Practice Areas and Projects; Key Success Factors; Final Thoughts; Chapter 2: Organizing
the Consulting Practice to Deliver Value; Creating a Business Plan; Developing Your
Methodology; Managing the Project; Structuring Consulting Processes
Planning for Skill and Resource RequirementsCreating a High-Performance Culture; Establishing
and Integrating Areas of Practice; Orchestrating an Effective Performance; Final Thoughts;
Chapter 3: Managing the Consulting Practice to Deliver Value; Maintaining a Professional
Management System; Positioning Business Partner Role; Executing Effective Marketing
and Business Development; Managing for Results; Final Thoughts; Chapter 4: Controlling
Costs and Enhancing Value; The Planning and Budgeting Process; Monitoring and Controlling
Costs; Managing Suppliers for Value
Implications for Maximizing Value-AddedFinal Thoughts; Chapter 5: Utilizing the Consulting
Scorecard for the Practice; Basic IPO Scorecard; The Balanced Scorecard Process; The
Causal Chain Scorecard; AIMC Scorecard; Using the Scorecard; Final Thoughts; Chapter
6: A Logical Approach to Measure Impact and ROI for Projects; The Case for ROI; The
ROI Challenge; The Forces Driving ROI; The ROI Methodology; The Framework: Evaluation
Levels; The ROI Process Model; The Operating Standard: Guiding Principles; Implementation
of the Process; Applications; Application of the ROI Process: A Case Study
Final ThoughtsChapter 7: Developing Powerful Objectives at Multiple Levels; Overall
Project Goal; Levels of Project Objectives; Reaction Objectives; Learning Objectives;
Application Objectives; Impact Objectives; Return on Investment Objectives; Importance
of Specific Objectives; Final Thoughts; Chapter 8: Aligning Projects to the Business;
Introduction to the V Model; Payoff Needs; Business Needs; Performance Needs; Learning
Needs; Preference Needs; Final Thoughts; Chapter 9: Planning the Evaluation; Initial
Planning for Success; ROI Analysis Plan; Communication Plan; Project Plan
ROI Planning MeetingFinal Thoughts; Chapter 10: Methods of Data Collection; Using
Questionnaires and Surveys; Using Interviews; Using Focus Groups; Measuring with Tests;
Measuring with Simulation; Using Observation; Using Action Plans; Using Performance
Contracts; Monitoring Business Performance Data; Selecting the Appropriate Method
for Each Level; Final Thoughts; Chapter 11: Data Collection at All Four Levels; Sources
of Data; The Importance of Measuring Inputs, Level 0; Importance of Measuring Reaction,
Level 1; The Importance of Measuring Learning, Level 2