Notice bibliographique
- Notice
Type(s) de contenu et mode(s) de consultation : Texte noté : électronique
Auteur(s) : Harmon, Paul (1942-....)
Titre(s) : Business process change [Texte électronique] : a guide for business managers and BPM and six sigma professionals / Paul Harmon ; foreword by Tom Davenport
Édition : 2nd ed.
Publication : Amsterdam ; Boston : Elsevier/Morgan Kaufmann Publishers, cop. 2007
Description matérielle : 1 ressource dématérialisée
Note(s) : Includes bibliographical references and index
Every company wants to improve the way it does business, to produce goods and services
more efficiently, and to increase profits. Nonprofit organizations are also concerned
with efficiency, productivity, and with achieving the goals they set for themselves.
Every manager understands that achieving these goals is part of his or her job. In
this balanced treatment of the field of business process change, Paul Harmon offers
concepts, methods, cases for all aspects and phases of successful business process
improvement. Updated and added for this edition are coverage of business process management
systems, business rules, enterprise architectures and frameworks (SCOR), and more
content on Six Sigma and Lean--in addition to new coverage of performance metrics.
* Extensive revision and update to the successful BPM book, addressing the growing
interest in Business Process Management Systems, and the integration of process redesign
and Six Sigma concerns. * The best first book on business process, the most up-to-date
book to read to learn how all the different process elements fit together. * Presents
a methodology based on the best practices available that can be tailored for specific
needs and that maintains a focus on the human aspects of process redesign. * Offers
all new detailed case studies showing how these methods are implemented
Sujet(s) : Commerce électronique
Changement organisationnel
Systèmes, Conception de
Indice(s) Dewey :
658.406 (23e éd.) = Gestion du changement
Identifiants, prix et caractéristiques : ISBN 9780123741523
Identifiant de la notice : ark:/12148/cb44633827n
Notice n° :
FRBNF44633827
(notice reprise d'un réservoir extérieur)
Table des matières : Companies and business processes --I ; Enterprise level concerns -- ; Strategy, business
processes, and competitive advantage -- ; The business architecture and organizational
alignment -- ; Modeling organizations -- ; Process performance metrics and evaluation
-- ; Organizing and using an enterprise BPM group --II ; Process level concerns --
; Modeling processes -- ; Analyzing activities -- ; Managing and measuring business
processes -- ; Process improvement with lean and six sigma -- ; A business process
redesign methodology -- ; Process redesign patterns -- ; Knowledge workers and business
rules --III ; Implementation level concerns -- ; Software tools for business process
modeling and redesign -- ; Business process management systems -- ; ERP-driven redesign
-- ; Software development --IV ; Putting it all together -- ; The ergonomic systems
case.