Notice bibliographique
- Notice
Type(s) de contenu et mode(s) de consultation : Texte noté : sans médiation
Auteur(s) : Marquez, Joe (1974-....)
Downey, Annie (1974-....)
Titre(s) : Library service design [Texte imprimé] : a LITA guide to holistic assessment, insight, and improvement / Joe J. Marquez and Annie Downey
Publication : Lanham, Md. : Rowman & Littlefield, [2016]
Description matérielle : xviii, 137 pages ; 24 cm
Collection : Library Information Technology Association (LITA) guides
Lien à la collection : LITA guide
Comprend : The case for service design in libraries, or libraries as systems ; What is service
design? ; Service design, in practice ; Tools and techniques ; Adapting service
design to your library ; Looking forward.
Note(s) : Includes bibliographical references and index
"Service design is a holistic, co-creative, and user-centered approach to understanding
user behavior for creating or refining services. Use this LITA Guide as a toolkit
to implement service design studies and projects at all types of libraries. Library
Service Design begins with directions for creating a service design team, assembling
a user working group for your library, and moving through the various phases in a
service design journey. The authors outline the tools required to gain insight into
user behavior and expectation as well as ways to diagnose the difference between a
symptom and a problem when users interact within the library environment. This book
features a series of examples that the service design team can use when working with
library staff and patrons to discover current user experience and ways to refine services
to better meet user expectations"
Sujet(s) : Bibliothèques -- Accueil et orientation des publics
Bibliothèques -- Planification
Indice(s) Dewey :
025.5 (23e éd.) = Services et programmes pour les utilisateurs (bibliothéconomie)
Identifiants, prix et caractéristiques : ISBN 9781442263833 (rel). - ISBN 1442263830. - ISBN 9781442263840. - ISBN 1442263849
Identifiant de la notice : ark:/12148/cb45050548k
Notice n° :
FRBNF45050548
(notice reprise d'un réservoir extérieur)
